Information We Collect
Personal Information You Provide
When you interact with Study Glow, we collect information that you voluntarily provide to us. This includes details you share when creating an account, contacting our support team, or participating in our learning programs.
- Name and contact information including email address and phone number
- Educational background and learning preferences
- Financial information when enrolling in paid programs
- Communication preferences and feedback
- Profile information and learning goals you choose to share
Automatically Collected Information
Our platform automatically collects certain information about your device and how you interact with our services. This data helps us improve your learning experience and maintain platform security.
| Data Type | Purpose | Retention Period |
|---|---|---|
| IP Address & Location | Security and personalization | 12 months |
| Device Information | Platform optimization | 24 months |
| Usage Analytics | Service improvement | 18 months |
| Learning Progress | Educational tracking | Indefinitely (with consent) |
Cookie Usage
We use essential cookies to maintain your session and provide core functionality. Optional cookies help us understand user behavior and improve our services. You can manage cookie preferences through your browser settings.
How We Use Your Information
Primary Uses
Your information enables us to deliver personalized financial education and maintain the quality of our services. We process your data to create meaningful learning experiences tailored to your goals.
- Providing access to learning materials and tracking your progress
- Customizing content recommendations based on your interests
- Processing payments and managing your account
- Sending important updates about your courses and account
- Responding to your questions and providing customer support
- Improving our platform based on usage patterns and feedback
Marketing Communications
With your consent, we may send you information about new courses, financial tips, and relevant educational content. You can opt out of marketing communications at any time through your account settings or by clicking unsubscribe in any email.
Legal Compliance
Sometimes we need to process your information to comply with legal obligations, resolve disputes, or enforce our terms of service. This includes maintaining records for tax purposes and responding to legitimate legal requests.
Information Sharing and Disclosure
Service Providers
We work with trusted third-party service providers who help us operate our platform. These companies are contractually obligated to protect your information and can only use it for the specific services they provide to us.
- Payment processors for secure transaction handling
- Cloud hosting providers for data storage and platform infrastructure
- Email service providers for course communications
- Analytics providers for platform improvement (anonymized data only)
- Customer support tools to assist with your inquiries
Legal Requirements
We may disclose your information when required by law, such as responding to court orders, legal processes, or government requests. We'll notify you of such requests unless prohibited by law.
No Sale of Personal Data
Study Glow does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your educational journey and personal data remain confidential.
Your Rights and Choices
Access and Control
You have significant control over your personal information. We believe transparency is crucial for maintaining trust, and we've made it easy for you to manage your data.
- Access: Request a copy of all personal data we hold about you
- Correction: Update or correct any inaccurate information in your profile
- Deletion: Request removal of your personal data (subject to legal requirements)
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Limit how we process certain types of your information
- Objection: Opt out of specific data processing activities
Exercising Your Rights
To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity to protect your information.
Account Deletion
If you choose to delete your account, we'll remove your personal information within 90 days. Some information may be retained for legal compliance, such as transaction records required for tax purposes.
Data Security and Protection
Security Measures
Protecting your information is our top priority. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
- End-to-end encryption for all data transmission
- Secure server infrastructure with regular security audits
- Multi-factor authentication for account access
- Regular security training for all employees
- Incident response procedures for potential security breaches
- Regular backup and disaster recovery testing
Data Breach Response
In the unlikely event of a data breach, we'll notify affected users within 72 hours and take immediate steps to secure the affected systems. We'll also report the incident to relevant authorities as required by law.
Your Role in Security
While we implement strong security measures, your account security also depends on you. Use a strong, unique password, enable two-factor authentication, and keep your login credentials confidential.
International Data Transfers
Cross-Border Processing
As a UK-based company serving users internationally, we may transfer your data outside the UK for processing. All international transfers comply with applicable data protection laws and include appropriate safeguards.
Adequacy Decisions and Safeguards
We only transfer data to countries with adequate protection levels or implement additional safeguards such as Standard Contractual Clauses to ensure your data remains protected regardless of location.
Children's Privacy
Age Requirements
Study Glow is designed for users aged 16 and older. We do not knowingly collect personal information from children under 16. If you're a parent and believe your child has provided us with personal information, please contact us immediately.
Parental Rights
Parents have the right to review, delete, or refuse further collection of their child's personal information. We'll verify parental identity before taking any action on such requests.
Updates to This Policy
Policy Changes
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through email or prominent notices on our platform.
Continued Use
Your continued use of Study Glow after policy updates constitutes acceptance of the new terms. We encourage you to review this policy regularly to stay informed about how we protect your information.